Analysis Of The Implementation Of Total Quality Management On Employee Performance With Organizational Culture As An Intervening Variable In The Pekanbaru State Wealth And Auction Services Office (KPKNL)

Sevina Rabiah; Rio Marpaung; Sharnuke Asrilsyak

doi:10.31258/ca776210

Authors

Sevina Rabiah Universitas Riau Author
Rio Marpaung Universitas Riau Author
Sharnuke Asrilsyak Universitas Riau Author

DOI:

https://doi.org/10.31258/ca776210

Keywords:

Employee Performance, Organizational Culture, Total Quality Management

Abstract

This research aims to determine the test results of the influence of Total Quality Management on employee performance with organizational culture as mediation at the Pekanbaru state wealth and auction services office. The research method used is a descriptive quantitative method using the SEM-PLS 3.0 analysis tool by creating an inner model and outer model to measure the results of Total Quality Management as an independent variable, employee performance as a dependent variable dan organizational culture as a mediating variable. This research uses descriptive analysis with 42 respondents with the sampling technique being a saturated sample.the results of this study indicate that the influence of Total Quality Management has a significant effect on organizational culture. Organizational culture has a significant effect on employee performance. Total Quality Management has a significant effect on employee performance. And Total Quality Management has a significant effect on employee performance through organizational culture.

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https://djkn.kemenkeu.go.id/