The Influence of Corporate Image, Satisfaction of Trust and Loyalty of Plasma Farmer in Palm Oil Mill Sei Galuh PTPN V Riau

Hotmatua Hotmatua, Zulkarnain Zulkarnain, Marnis Marnis

Abstract


This study was aimed to analyze the influence of corporate image and satisfaction to trust. To analyze the influence of corporate image and satisfaction to loyalty and influence of farmer's confidence to farmer loyalty at palm oil mill Sei Galuh.The population of this research is 4.000 farmers. The sample size that will be used is 364 people. Data used in this research are primary data and secondary data. Data collection methods used by the authors in this study are by using Questionnaire. Data analysis method used is descriptive and quantitative. Descriptive is used to provide an overview of the data. Quantitative, i.e. analysis by collecting, categorizing and tabulating data, using the WarpPLS approach. Data analysis using WarpPLS approach.WarpPLS is an alternative approach that shifts from a Covariant-based SEM approach to variance-based.The results of this study show the image of the company affects the trust. These results prove that the better the image of the company then the confidence of farmers to the company will increase. Satisfaction affects trust. This proves that the better the satisfaction of farmers, the farmer's confidence in the company will increase. Corporate image affects loyalty. These results prove that the better the image of the company the higher the loyalty of farmers to the company. Satisfaction affects loyalty. This proves that the better the satisfaction of farmers, the loyalty of farmers to the company will increase. And Trust affects the loyalty of farmers. These results prove that the higher the confidence of farmers to the company, the higher the level of loyalty of farmers to the company.

Keywords


Company Image, Satisfaction, Trust and Farmer Loyalty

Full Text:

PDF

References


Abdillah, W. dan Jogiyanto, H.

M.,2009.Konsep Dan Aplikasi PLS (Partial Least Square) Untuk Penelitian Empiris. Badan Penerbit Fakultas Ekonomi Dan Bisnis UGM,

Yogyakarta,

Arlan, Tjahyadi Rully. 2009. “Brand Trust Dalam Konteks Karakteristik Merek, Karakteristik perusahaan Dan Pelanggan Merek”. Jurnal

Manajemen, Vol. 6, No. 1.

Barkley, Bruce T and James H Saylor. 2009. Customer Driven Project Management, a New Paradigma in Total Quolity Implementation

Singapore.

Doyo, Priyanto. 2008. Perilaku Konsumen dan Loyalitas. Penerbit Andi, Yogyakarta

Hariyani, Iswi, dan R.Serfianto Dibyo

Purnomo. 2010. Buku Pintar Hukum Bisnis. Modal. Jakarta: Transmedia Pustaka.

Jefkins, Frank. 2011. Public Relations.

Jakarta : Erlangga.

Griffin, Jill. 2009. Customer Loyalty : Menumbuhkan Dan.

Mempertahankan Pelanggan.

Jakarta, Airlangga.

Joko. Riyadi. 2009.GerbangPemasaran, Penerbit Gramedia, Jakarta.

Kotler, Philip dkk, Terj. Benyamin Molan, 2009. Marketing Management River, Edisi 12 jilid 1 (New Jersey: Upper Saddle River.

Lupiyoadi. 2009.Manajemen Pemasaran Jasa.Jakarta: Salemba Empat.

Nova, Firsan. 2011. Crisis Public Relatons Bagaimana PR Menangani Krisis. Perusahaan. Jakarta: Raja Grafindo Persada.

Richard.F, Terj. Widya Ningrum. 2006. Mengukur Kepuasan Pelanggan Panduan Menciptakan Pelayanan

Bermutu, Jakarta :PPM,

Susanti. 2014. Teori Kepuasan Konsumen.

Universitas Brawijaya. Malang

Suwandi, Imam Mulyana Dwi. 2011. Citra Perusahaan.http://www.slideshare.n et/imanmulyana/citra-perusahaan.

Diakses : 3 Juli 2017.

Tjiptono, Fandy, 2007. Manajemen Pelayanan Jasa, Yogyakarta: Andy.

Tjiptono,Fandy, 2009. Strategi Pemasaran

Cetakan kelima, Yogyakarta: Andy

Tim Peneliti Kamus Pusat Pembinaan dan pengembangan Bahasa, 2012. Kamus Besar Bahasa Indonesia

(KBBI), Jakarta: Balai Pustaka

Soemirat, Soleh, 2012. Dasar-dasar Public Relation, Bandung: Remaja Rosdakarya.

Sugiyono, 2012. Metode Penelitian Kuantitatif, Kualitatif, dan R & D,

Bandung :Alfabeta

Wilkie, W. L. 2009. Costumer Behaviour.

John Willey & Sons.

Suharsimi Arikunto, 2009. Prosedure Penelitian: Suatu Pendekatan

Praktek Edisi

Revisi II, Jakarta: Rhineka Cipta.




DOI: http://dx.doi.org/10.31258/ijeba.3.1.%25p

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 INTERNATIONAL JOURNAL OF ECONOMIC, BUSINESS AND APPLICATIONS